Loyalty Manager
Brighton 2 days per week (3 days WFH)
Salary up to £50,000
Our client is a consumer-focused retail brand based in Brighton. We are looking for a skilled Loyalty Marketer with experience in working on loyalty programmes, managing a loyalty plan & strategy, and reporting back on loyalty customer performance. You will be working with cross-functional marketing departments, building and planning loyalty campaigns with an omni-channel reach.
Responsibilities for this Loyalty Manager job include:
* Deliver the campaign activity as outlined in the customer loyalty plan.
* Manage trigger and automation programmes.
* Work with the wider marketing and eCommerce teams and retailers to deliver promotional campaign activity, including new product launches, events, discounts, and promotions.
* Collaborate with the marketing team on campaigns covering emails, social media, SMS, eCommerce, retail merchandise, and digital content.
* Analyse and report on campaign activity, aligned with the KPIs and commercial ROI.
* Manage external agencies, brief, track, and report on campaign activity managed by them.
For this Loyalty & CRM Manager role you should have:
* Worked as a Loyalty Marketing Manager or CRM and Loyalty Manager for at least 3 years, for either a retailer or eCommerce company.
* Proven skills in working on a consumer product/retail loyalty programme.
* Successfully managed data for multimillion+ consumers, including trigger and automation.
* Proven skills in either Talon.one, Klaviyo, or other CRM systems.
Benefits include:
* Excellent holiday and pension
* Training, development, and many more
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Advertising, Marketing, and Product Management
Industries
Retail, Wellness and Fitness Services, and Retail Health and Personal Care Products
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