We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Our mission at Novotel London Excel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As our next Night Auditor, you are the face of Novotel London Excel, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
You will assist in the general running of the hotel at night and support other departments to set up for the next day.
You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
You will become part of a friendly team of 16 talents. Our hotel offers 257 rooms, 13 fully equipped meeting rooms, a Gym with sauna and steam room, parking area, and the Upper Deck Restaurant and bar with view on the river and the Excel Exhibition Centre.
To ensure you can best welcome and care for our guests you will need to be fluent in English and have sufficient experience in a customer service role.
Understanding things from our guests perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
* Prior experience working with Opera or a related system is preferable
* Fluency in English
* Similar or equivalent experience preferred.
* Telephone and guest relations etiquette and skills.
* Must have the Right to Work in the UK
Having great people involves great rewards. As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
* Pension Scheme
* Service Charge
* A Discount Card to be used in Accor Hotels Worldwide
* Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
* Training & Development
* Additional holidays with service
* Recommend a friend scheme
* Employee Advisory Service
* ... And much more