Job summary We are currently looking for suitably qualified and interested clericaladministrators / receptionists to help provide a patient focused service within the Radiology Department The post holder will liaise with patients and their carers / relatives, clinicians, and administrative and clerical teams to ensure that the service is a responsive one ensuring effective and timely communication with staff, patients and members of other organisations. Reception, call centre operating and appointment making are the key elements of the position. Main duties of the job Prioritise and manage workload without direct supervision to ensure service delivery is maintained and met to specialist delivery directives as well as using the relevant information technology to facilitate the performance of tasks. Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers providing information, directing, and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery. Manage accurate patient data onto electronic systems to ensure the effective management by recording open communication for all departmental staff Work with the management to achieve continuous Administrative and Clerical service development and improvement. About us The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each other. To support this, our five values are that we are all: Caring - we design and deliver care around each individual patient's needs and wants. Safe - we make the safety of patients and staff our prime concern (safety comes first). Responsible - all staff take responsibility for the hospital, its services and reputation. Inspiring - we always strive to empower each other to develop and deliver improvements to benefit our patients. Value each other - we all value each other's contribution. Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by Living Our Values Every Day. Date posted 31 January 2025 Pay scheme Agenda for change Band Band 2 Salary £28,166 a year p.a. pro rata inclusive of HCAS (Outer) Contract Permanent Working pattern Full-time Reference number 396-NN-6896206-A&C-Y Job locations Kingston Hospital Galsworthy Road Kingston upon Thames KT2 7QB Job description Job responsibilities Please see the attached supporting document which contains more information about the role in job description and person specification Job description Job responsibilities Please see the attached supporting document which contains more information about the role in job description and person specification Person Specification Qualifications Essential Good Educational Standard. GCSE grade C or above in English and Maths or equivalent qualification Other Desirable RIS / CRS Experience Essential Customer service experience Previous telephone experience Experience of dealing with a broad range of people. Desirable Experience of dealing with customer complaints Skills Essential Customer care skills. Desirable Proficient in use of Software systems Used Office Outlook Person Specification Qualifications Essential Good Educational Standard. GCSE grade C or above in English and Maths or equivalent qualification Other Desirable RIS / CRS Experience Essential Customer service experience Previous telephone experience Experience of dealing with a broad range of people. Desirable Experience of dealing with customer complaints Skills Essential Customer care skills. Desirable Proficient in use of Software systems Used Office Outlook Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kingston and Richmond NHS Foundation Trust Address Kingston Hospital Galsworthy Road Kingston upon Thames KT2 7QB Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)