This role is part of a programme for current or ex miliary personnel. Why this role matters The role is responsible for planning and managing the delivery of project(s): This activity could be smaller projects where scale / complexity / risk is low or stages / components / work streams within a larger project / programme. In both instances complexity indicators such as the Work Breakdown Structure and Team Structure are likely to be simple and single tier. The nature of project outputs will be bespoke Network, IT and voice solutions for Enterprise Customers and you will need to manage specialists from across BT to do this. As a guide It is expected that the value of delivery (i.e. PS Resource, equipment etc.) could be in the region of £1 Million (N.B. This is not the contract value). You’ll be directly engaging with customers and as such have a key role in shaping customer experience through both project outcomes and personal behaviours. As part of a professional community of Project and Programme Managers you will be expected to have a good knowledge of project management methods / tools and conform with governance / standards set out by the PMO (or contract where mandated). Please note, this role is a six month fixed term contract and based in our Bristol office. Our Hybrid working model means you are expected to be in the office 3 days per week. You'll have the following responsibilities • Accountable for producing and maintaining the Delivery Schedule. • Accountable for producing or providing input to Project Management artefacts (i.e. PID, RAID Logs etc.) • Accountable for managing multiple BT teams / functions to deliver an agreed set of outputs within time, budget and quality parameters. • Accountable for keeping customers informed of progress. This will be via informal and formal mechanisms. • Accountable for supporting and conforming with agreed governance structures (i.e. attending project checkpoints, providing regular schedule updates etc.) • Accountable for highlighting any changes in scope and ensuring that these are managed through appropriate governance. • Accountable for managing risks / issues with appropriate escalation in a timely manner. • Accountable for providing and maintaining resource forecasts within Clarity PPM. • Accountable for inputting and maintaining key milestone dates within Clarity PPM. • Accountable for seeking customer satisfaction feedback. • Accountable for manging the delivery budget and ensuring costs do not exceed these. • Accountable for maintaining professional and ethical standards at all times. • Accountable for ensuring that project outputs are of the right level of quality. You'll have the following skills and experience Skills • Competant project management skills with experience of delivering technical solutions to Enterprise customers. • Ability to direct and manage both internal, third party and customer resources. • Ability to build plans that cover delivery activity and resources – Intermediate practitioner. • Good communication skills; verbal and written. • Effective stakeholder management skills • Good interpersonal skills; emotional intelligence, ability to build relationships, ability to network etc. • Ability to predominantly operate with autonomy / independence • Curiosity and challenge needed to assure good outcomes • Tenacity and resilience • Negotiation skills – Intermediate practitioner. • Comfortable with “taking the initiative” • Problem solving skills – Intermediate practitioner. • Ability to identify risk and develop risk mitigation strategies. • Commercial and financial acumen – Intermediate practitioner. • Ability to connect with our customers and grasp the challenges faced by their business. Experience • Experience of managing the delivery of Work Packages or small Projects. Ideally these should be IT or Network related. • Experience of working in a face to face role with customers in equivalent roles or one step up. • Experience of managing and directing small ( • Hold a Project Management qualification (i.e. foundation level) • Experience of working in a large organisation with a complex stakeholder environment. • Experience of managing dispersed teams is desirable as sometimes teams are not co-located. • Experience of using corporate IT systems for collaboration, workflow etc. Benefits Competitive salary 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100’s of retail discounts including the BT shop