As a VIP team leader, your role is to manage a team of VIP Account managers, ensuring their daily tasks and responsibilities are carried out efficiently and completely. You will manage the team towards reaching and surpassing their goals.
Lead by example by assisting in the development of the team processes and procedures. Focus on surpassing targets on a monthly basis through proactive and reactive actions taken by your team.
Main Duties and Responsibilities:
* Manage the overall running of the VIP team
* Develop & implement strategic plans to ensure VIP Managers grow within their roles
* Achieve progress and hit VIP targets by successfully managing the team and assessing their strengths & addressing weaknesses
* Establish productive and professional relationships with key personnel in assigned customer accounts and memberships
* Manage and understand your team’s markets and KPIs and take appropriate action to capitalize on opportunities and fill gaps
* Improve upon current procedures and implement new processes
* Weekly reporting on team and market performance
* Conduct regular 1:1’s & Performance management
* Any other tasks assigned by the Head or Director of the Department
Job Requirements / Skills:
* Strong interpersonal skills
* Fluent in German
* Gambling industry knowledge and experience is a must
* Working knowledge of Microsoft Office
* Excellent organizational and time-management skills
* Excellent understanding of VIP Player Management
* Strong people management skills
* Excellent oral and written communication skills
* Scheduling and work planning
* Presenting and reporting skills
Education / Experience:
* Worked in a VIP role for 2 years or more
* Good understanding of client/customer and market requirements and dynamics
* Strong leadership skills with the ability to drive a VIP team
* Ability to work under pressure
* Understanding of numbers and targets
* Fluent in German, Spanish, Greek, or Finnish
What We Offer:
* Competitive salary and attractive KPI scheme
* Learning and development opportunities and interesting, challenging tasks
* Official employment & full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups)
* Working in a dynamic international company
* Opportunity for career and professional growth within the company
* Social benefits and team building
* Sunny, spacious office
* Sports card (Multisport)
* Birthday celebration present
* Newborn gifts
* Wedding gifts
* Food vouchers, breakfast & fruits, and snacks available in the office
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