Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 68 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.
Job Description
Supporting over 3000 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand.
What you will be doing:
Responsibilities:
1. Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems
2. Log call/walk-up activity
3. Range of administration duties, including but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments
4. Assisting with office moves and a wide range of other possible projects
5. Resolve more complex issues requiring detailed systems and applications knowledge
6. Recognise and escalate more difficult problems to Tier 3 support
7. Install operating system software, patches and upgrades
8. Analyse, troubleshoot and resolve hardware, software and network issues
9. Configure, optimise and monitor operating system software and servers
10. Liaise with suppliers to organise repairs and other admin.
11. Assist with and support on-site and remote Events
The Skills and Experience you need:
Experience of the following systems and processes are highly beneficial:
1. Fresh Service ticketing system, including back-end development
2. Active Directory/Windows, Exchange Online, Azure and Office 365 Administration
3. Remote/Mobile access facilities: RDP, Outlook Web Access, VPN
4. Dell/Apple/Windows Surface Hardware
5. Mainly iPhone/iOS but some Android mobile phones
6. Apple Macs running variety of OS
7. Box.com for file storage and management
8. Network Infrastructure Understanding and Troubleshooting
9. Backup / Restore (Tape, Virtual)
The successful individual will have the following attributes:
1. Enthusiastic approach to problem solving
2. Communication: Telephone manner, email, and face to face
3. Flexible approach to tasks
4. Speaking with non-technical people, from junior positions to the most senior
5. Team Player: Always happy to help others whenever and wherever needed
6. Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Welcome
Wasserman is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us.
20 years into our evolution, we continue to expand services and geographies across the exciting and extraordinary worlds of sports, music, entertainment and culture.
We are committed to making a meaningful difference and driving real change when it comes to diversity equity and inclusion — not only among our employees, but in how we serve clients and push the industry at large.
If this sounds like a place you’d like to work, let’s talk!
About Us
Wasserman is a global leader in sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide.
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