Summary
An exciting opportunity to be part of a growing team within a new end-point assessment organisation, with great prospects for learning administrative, customer service, leadership, business development, sales and marketing skills.
Wage
£15,500 a year
Training course
Business administrator (level 3)
Hours
Monday – Friday 09:00 – 17:00
37 hours 30 minutes a week
Possible start date
Monday 7 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Provide customer service to internal and external customers and stakeholders
* Working towards a L3 Business Administrator Apprenticeship
* Provide administrative support to the Head of End Point Assessment and the EPA team
* Provide weekly / monthly reporting on progress of EPA products and materials
* Provide monthly reporting on EPA performance
* Answer and deal with enquiries from potential customers (employers and training providers)
* Maintain databases.
* Using Learner Management Systems (LMS)
* Take part in marketing activities and assist with producing marketing materials
* Booking and scheduling EPA appointments
* Produce and distribute correspondence, letters, emails, agendas and minutes.
* Update the company website and social media sites when required.
* Maintain storage and filing systems
* Promotion of EPA services and products i.e. cold calling
* Carrying out research activities
* Deputising for the Head of EPA as and when required
* Carrying out meeting prep and presentation preparation
* Supporting other departments as and when needed
* Attending events to represent ELS
* Attending and carrying out mandatory training
Where you’ll work
UNIT 4
LIBRARY AVENUE
HARWELL OXFORD
DIDCOT
OX11 0SG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ABINGDON AND WITNEY COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Working towards a L3 Business Administrator Apprenticeship
Requirements
Essential qualifications
GCSE in:
* English (grade Grade C/4 or above)
* Maths (grade Grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Team working
* Confident communicator
* Warm/friendly personality
* Good Customer Service Skills
Other requirements
This is an office-based role, we ask that the person applying is happy to work in an office environment.