Role Title: Deskside Support Engineer
Location: London
Salary: Competitive salary and package dependent on experience
Career Level: Analyst/Senior Analyst
Accenture is looking for an experienced Deskside Support Engineer to join our expanding team and work on one of our customer sites based in London (onsite).
To be considered for this role you should have at least 2+ years' experience in a similar role.
As a Service Desk Engineer, you will:
* Act as an onsite point of contact for our user base.
* Take ownership of customer issues ensuring the tickets are resolved within a timely manner.
* Troubleshoot hardware issues including laptops, desktops, monitors, docking stations, mobile phones, and printers.
* Manage escalations from the Help desk remote team.
* Capture all interactions and ticket resolutions within our ticketing system, Service Now, to aid trending and service improvements.
* Contribute to the Knowledge-base when new work instructions or fixes are identified in our ticketing tool.
We are looking for experience in the following skills:
* Active Directory, Azure AD, Intune, Autopilot, Microsoft 365, Exchange, Exchange Online, and SharePoint.
* Experience supporting Windows 10/11, Azure Virtual Desktop, and Microsoft 365 Products (Outlook, OneDrive, Word, etc.).
* Experience building devices using Intune and conducting user onboarding/offboarding.
* Experience with AV and Teams Meeting Room Support.
* Mimecast administration knowledge.
* Microsoft or any other IT Certifications.
Set yourself apart:
* Working knowledge of Service Now, Adobe products, and DocuSign.
* Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.
* PowerShell.
* Working knowledge of IT Security best practices.
What's in it for you:
At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package.
Closing Date for Applications: 31/01/2025
Accenture reserves the right to close the role before this date should a suitable applicant be found. #J-18808-Ljbffr