Haematology/Oncology Care Co-Ordinator (Band 3)
The jobholder will work within the Haem/Onc CNSs as part of a multidisciplinary team, assisting the CNS's with actions arising from MDT outcome discussions.
The job holder will be responsible for the coordination of the administrative function within the complex cancer pathways, arranging investigations, appointments, and Multi-Disciplinary Team discussions in a timely manner to ensure waiting time targets are not breached and patients' needs are met.
Supporting patients and carers through the difficult journey they face, ensuring patients have the appropriate support and extended services involved.
Main duties of the job
* Assist the CNSs to deliver patient-centered, self-management support and education as necessary.
* Report all adverse incidents and near misses through the Adverse Event Form (AEF) system and bring them to the attention of the appropriate CNS.
* Ensure all data related to patient care is entered onto the relevant computer systems, e.g., PPM, System One, or PAS.
* Maintain accurate paper and electronic information ensuring confidentiality.
* Discuss support options with the patient and their carer, liaise with and keep the CNS informed of outcomes.
* Telephone follow-up patients as part of nurse-led clinics after advice from CNS or Doctor, escalating any problems appropriately.
Person Specification
Qualifications
* Literate and numerate - Basic Skills Maths and English level 2 (GCSE A-C equivalent).
* Computer literate with knowledge of IT systems such as Word and Excel.
* HNC or NVQ Level 3 or equivalent evidence of working at that level.
* Knowledge of databases and spreadsheets.
Experience
* Experience within the NHS or similar environment (e.g., Dept of Health or other public service).
* Experience of working with cancer patients or within a relevant clinical setting.
* Effectively communicate with patients, their families and/or carers, and members of the multidisciplinary team.
* Experience of audit and data collection.
* Experience of telephone triage and patient contact.
* Experience of Waiting Time Targets.
* Experience of Haem/Onc patients.
Skills
* Understand the need to prioritise and cope with changes at short notice.
* Discreet and able to maintain confidentiality.
* Excellent written/oral communication and interpersonal skills.
* Able to deal with complex and sensitive information on a regular basis.
* Understanding of Trust guidelines and policies.
* Understanding of local and national guidance in relation to cancer services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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