Job Description
Desktop Support Engineer | Leiston | Onsite | Initial 6 months | BPSS or SC Clearance required
Maclean Moore have partnered with a global consultancy who are looking to hire a Desktop Support Engineer who can join them on a long term project in Leiston.
Role: Desktop Support Engineer
Duration: 6 Months, extended beyond
Location: Leiston - Onsite
Up to 200 a day, Inside IR35
MUST HAVE BPSS/SC CLEARANCE and DRIVING LICENCE
Key Skills:
* Experience to troubleshoot issues on Windows 10 Operating systems.
* Knowledge in Installing configuring Starlink satellite network devices
* Experience in configuring iPhone/iPad
* Creating or deleting ID’s for Joiner/Leaver/Mover on Azure portal
* Knowledge in new Microsoft Team creation in Teams admin portal
* L1 Support knowledge of Application & SharePoint
* L1 support troubleshoot office Apps.
* Should have effective communications skills
* Ability to multitask and time management skills
* Should have Customer Service experience
* Proven strong written and verbal communication and interpersonal skills.
* Self-motivated and willingness to learn
* Proven ability to work well with technical and non-technical staff across numerous areas.
* Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
* Excellent problem solving and Root Cause Analysis skills
* Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
Key responsibilities:
* Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.
* Managing incident queues
* Handling calls with Customers, VIP user management
* Vendor management
* Responding in a timely fashion to reactive or proactive incidents
* Recording and documenting incident tickets
* Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
* Management of Win-10 devices (MMD – Microsoft Managed Devices)
* Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
* Antivirus Management (Defender/McAfee)
* Device movement from one desk to another as per requirement/project requirement.
If you are interested, Please apply directly and i will be in touch to discuss further.