Key Responsibilities:
1. End user support for the UK sites to a 1st and 2nd line level. Help with the ticket system to a 2nd & 3rd level is provided by the global IT.
2. Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM]).
3. Support users with technical media solutions in conference rooms and meeting areas (hands on).
4. Monitoring and solving backup problems.
5. Hands-on hardware support.
6. Administration and maintenance of the local IT infrastructure (e.g., UPS, AC’s).
7. Clients - prepare laptops for new employees, replace old or faulty hardware, upgrade memory, etc.
8. Servers - lifecycle old hardware, create and monitor installation requests, replace faulty fan/disk, etc.
9. Network - assign IP addresses, connect local hardware to network, basic fault finding.
10. Printers - basic fault finding, replace old or faulty hardware.
11. Phones/mobiles/hand scanners/and other IT hardware - replace old or faulty hardware.
Administration:
1. IT asset management.
2. Assigning UK clients and UK hardware to the Active Directory.
3. Assigning UK clients to DHCP.
4. Creating procurement requests for IT hardware and contracts.
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