Based in the beautiful rural setting of Stoneleigh, Pragmatic Consulting Ltd is a fast-growing business that offers external training solutions to some of the UK leading tier one construction companies on a national basis. Pragmatic Consulting have training facilities throughout the UK offering flexibility to their clients. Having been set up only 10 years, the company has seen exponential growth and looks only to be continuing in the same upward direction. This is a great time to join this dynamic forward-thinking company that offers professional support and guidance to help you achieve your career goals. We are currently expanding rapidly to continue to meet client demands.
Mon to Friday 09:00 to 17:30 with 1 hour lunch
Job Overview
We are seeking a Booking and Support Coordinator to join our team. The ideal candidate will be responsible for cultivating strong relationships with assigned customers and suppliers, addressing enquiries promptly and effectively to surpass service expectations.
Responsibilities
1. Uphold our company values in all customer communications, serving as a brand ambassador.
2. Utilise internal CRM systems to generate and update quotes, process ‘Quotes to be added’ emails and follow team processes.
3. Respond efficiently and effectively to ‘Support’ emails, ensuring responses are sent within 2 hours of receipt and supporting enquiry through to a booking.
4. Take and process bookings and phone payments as required.
5. Process National Grid course bookings and follow booking processes.
6. Handle business inbound calls.
7. Make outbound calls to support Bronze Accounts (Circa 150), solidify relationships, and help identify new opportunities in offering a personalised service.
8. Manage the Sales Team ‘Sales Tracker’ as per process, clearing the ‘Support Inbox’ of all Won/Lost emails.
9. Process booking paperwork as required and follow company processes.
Skills & Aptitudes
1. Ability to learn and work with internal CRM systems.
2. Demonstrates resilience to pressure and adapts to critical work demands with flexibility.
3. Proactive desire to self-develop in skills relevant to the requirements of the role and wider business.
4. Good written and verbal communication skills.
5. Strong literacy, numeracy, administration, and organisational skills.
6. Fully competent in Microsoft Office, particularly Excel, Word, and Outlook.
7. Be a team player, help the wider team, and work well on own initiative.
8. Excellent customer service skills.
9. Accurate administration skills and a good eye for detail.
10. Strong work ethic, energy, and enthusiasm are a must.
Experience required
Mandatory
1. Experience working in a busy office.
Desirable
1. Previous experience working within an external training company would be advantageous.
Benefits
1. Competitive Salary: £25,000.00 - £28,000.00 per year.
2. 23 days holiday plus bank holidays on commencement; this increases to a maximum of 30 days with length of service.
3. Invested in employee health and wellbeing with mental health first aiders, counselling, and support helpline.
4. Company Sick Pay.
5. Great staff extras including various away days and annual staff awards.
6. Investment in your continuous professional development.
Interview Information
First stage interviews will take place over telephone for approximately twenty minutes, with a view to progress successful candidates to a face-to-face interview at our Stoneleigh Park Training Centre whereby you will be asked a set of competency-based questions and practical. Interviews will take place whilst the advert is still live; do not delay in getting your application in!
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
Work Location: In person
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