A quick look at the role.
The BIC (Biffa Industrial Cleaning) Manager will work nationally across our two depots in Sheffield and Darlington, providing leadership and direction for day-to-day depot and operational service management and improvement. The post holder will lead a team of highly trained specialists working in confined space areas, utilising heavy machinery across multiple industrial projects. The candidate will drive organic growth to target annualised revenue while maintaining (and improving, where possible) current margins, overseeing every aspect of the BIC business unit.
Why it’s an opportunity not to be wasted.
* Achieve and exceed period, quarterly, and annual targets in accordance with all company procedures and codes of conduct.
* Implement necessary action plans to achieve and exceed targets.
* Maximise operational and commercial efficiency and utilisation of team/workloads.
* Improve retention and contract renewal of the existing customer base through excellent customer service and robust customer relationships.
* Monitor and review performance and KPIs of the BIC business unit on a daily and ongoing basis.
* Visit customers to review performance, obtain feedback, and resolve any issues.
* Lead, develop, and motivate the team through effective communication, coaching, and training.
* Ensure staff are appropriately trained to a competent level prior to carrying out duties unsupervised.
* Actively monitor and manage the business pipeline, forecasting accurately to ensure targets are met.
* Perform any other duties reasonably requested, within the scope and purpose of the job.
This post is responsible for the effective delivery of the Biffa Industrial Cleaning operational and commercial strategy, maximising business efficiency through effective resource planning and driving a sustainable business operation.
The role holder will have input into the business plan and key responsibilities in the annual budgeting process. They will support, coach, and mentor the wider team within the specialist services business and account management team.
The BIC Depot Manager needs to have an extensive understanding of the industrial services/waste industry, viewing issues in terms of efficiency, cost, profit, market, and added value. They should look for opportunities to add bottom line value while managing risk. The ideal candidate will be numerate and detail conscious, able to create KPIs and operational metrics, and convert these into action.
Here’s what we require:
* HNC/HND/Degree (Chemistry, Engineering, or similar).
* Previous experience working within a technical team.
* Experience as an operations manager within a similar business.
* Demonstrable knowledge of WM3/ADR.
* Knowledge of environmental compliance issues associated with waste classification, transport, packaging, and labelling.
* Knowledge of DISAB/HPWJ systems.
* Knowledge of confined space classifications.
* Effective people coaching skills.
* Proven people management and safety leadership skills.
* Excellent communication skills, both written and verbal.
* IT literate – proficient in Microsoft Office software.
* Effective time management skills.
* Ability to work effectively unsupervised.
* Organised with the ability to simplify complex issues.
* Commercially focused with the ability to manage P&L.
* Ability to effectively manage and prioritise workload.
* Shows initiative to decide appropriate actions to achieve necessary outcomes.
* Willingness to work flexibly if required (e.g., sickness/holiday cover).
* Ability to consider wider business issues.
* Experience of working within a corporate environment.
* Full, clean UK Driving Licence – willingness to travel within the UK for business meetings and project work.
Why You’ll Love Being Part of Biffa:
* Career Growth: Enjoy continuous career development, training, and coaching.
* Attractive Compensation: Competitive salary, bonus, and car allowance.
* Robust Pension: A generous pension scheme.
* Comprehensive Health Benefits: Access to medical and dental schemes.
* Exclusive Discounts: Retail and leisure discounts, plus special offers.
* Work-Life Balance: Benefit from our bike-to-work scheme and other initiatives.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment.
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