Expression of Interest - Regional Engineering Manager - National About us HSB (UK and Ireland), is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. What We're Looking For We are building a talent pipeline for future opportunities. By expressing your interest, you'll be considered as roles become available. Company HSB Location London, United Kingdom Job title - Regional Engineering Manager Location- National Division - Engineering Salary - £58,750 Key Respo nsibilities: - To manage and lead a team of surveyors. Managing engineering competencies to ensure day to day work is carried out to the highest standards. - Develop and implement the regional operating plan designed to exceed the KPIs and SLAs for operations with regards to both quantitative and qualitative measures. - To communicate regular updates on regulations where necessary ensuring they are effectively adhered to. - Manage staff, oversee work schedules and assign specific duties to ensure compliance with Health & Safety legislation, environmental and Quality policies, procedures and company policies. - To have detailed knowledge of the legislative, contractual and operational requirements for all areas of in-service examination. - To provide site and management support to field staff as and where necessary. - To undertake staff reviews including appraisals, periodic competence assessments and performance management programmes and manage any issues arising from these. - To ensure that inspections are being carried out diligently, timeously and in accordance with the QA System. - To lead and manage customer complaints within your geographical area. - To undertake initial response regarding any Engineer Surveyor discipline or performance issues where this falls below expectations. - To undertake initial response regarding any Engineer Surveyor sickness or absence issues if they occur, ensuring booked examinations are reorganised and appropriate resource is provided when necessary. - To resolve any operational problems in any of their Surveyor areas and to liaise directly with clients and Regional Services Manager when necessary. - To ensure the client's statutory requirements are met, where applicable in respect of the Company's responsibilities. - To ensure that all plant on the contract schedule is examined in accordance with accepted codes of practice and appropriate thoroughness. - To maintain an up to date working knowledge of technical developments and changing Engineering Standards and Approved Codes of Practice in the particular service areas. - To employ the Company QA Systems on all service areas. - To review and monitor resource levels within own and adjacent geographic areas, ensuring adequate and appropriate cover for all examination types in discussion with the Operations Managers and other REMs. - To ensure that Engineer Surveyors allocation are correctly sized. - To ensure that vehicle mileages and travel times are verified and signed off in line with the Company expenses and travel policies. - To ensure that Health and Safety is adhered to in line with policy. - To participate in the recruitment process for additional resource where necessary. - Maintain effective working relationships across internal stakeholder groups. - To lead on projects as required by the Operations Managers. - To undertake any appropriate, additional duties delegated by the Operations Manager or Senior Manager, such as department Head, as and when necessary. - To participate in the Emergency Duty Manager on a rostered basis throughout the year Skills & Experience - Proven track record of successfully managing regional teams. - Strong customer communication skills are essential, and the confidence to make professional judgements. - Strong stakeholder management and engagement experience - Good commercial and financial acumen - Ability to understand, manage and deliver KPIs - Self-organisation - Proficient knowledge of MS Office and Apple products - Clear understanding of industry protocol - Previous experience in an Engineering role, with a focus on an Engineering discipline associated with in-service inspection would be advantageous. Qualifications and Educational Requirements: - GSCE maths and English (or equivalent) - Engineering Qualification Personal Attributes - Self-motivated - Organised - Confident - Customer focused - Holder of UK Driving licence - Flexible Approach - Excellent Communicator