Assistant Team Leader
Department: Takeaway
Employment Type: Full Time
Location: Cloud Kitchen - Edinburgh
Reporting To: Team Leader/Deputy Area Manager
Compensation: £12.00 - £14.00 / hour
Description
Assist the Team Leader in the management of the day-to-day aspects of the Pasta Evangelists Kitchen. Ensure compliance with Food/Health and Safety regulations and collaborate in coaching, supporting, and motivating all employees.
Opening hours: from 10.00am to 2.00am from Monday to Sunday
What you'll do at Pasta Evangelists:
* Attend meetings when required.
* Embrace and embed new changes in PE systems and processes.
* Help the Team Leader to train new starters according to company guidelines.
* Coach and support team members in their development; highlight high-performing individuals.
* Track team absences and report them to your Team Leader.
* Ensure compliance with all statutory and company Health, Safety, and Food Hygiene regulations; report to your Team Leader if corrective actions are required.
* Help create a customer-focused environment.
* Manage and report all customer complaints (including food poisoning and foreign body allegations) in line with company policy.
* Implement a 'lead from the front' mindset and set a clear example of product quality for all to follow.
* Consistently seek to maximize product availability, increasing sales and customer satisfaction.
* Assist the Team Leader in communicating sales goals, striving to consistently exceed sales targets.
* Train the team on all new products to enable them to drive sales.
* Maximize the profitability of the kitchen by understanding and controlling all kitchen costs (e.g., labor, food).
* Review all daily paperwork to ensure compliance and report to the Team Leader where necessary.
Who you are:
* You’ve worked in a fast-paced kitchen or food retail environment and understand how priorities can quickly change.
* You are customer-focused and enjoy interacting with customers.
* You don’t turn a blind eye to issues; you jump on them and have a desire to solve them!
* You have a strong desire to uphold product quality and will go the extra mile to deliver a strong customer experience.
* You are detail-oriented and never cut corners.
* You love working in a team and helping to manage other chefs in the kitchen!
* You can clearly communicate both verbally and in writing.
* ... A pasta lover!
What we can offer:
* £12 per hour; £13 per hour from midnight onwards.
* Monthly bonus according to site performance.
* Join a dynamic, fast-moving & diverse team.
* Regular team socials.
* Free Pasta Evangelists products.
* Referral scheme bonus.
* Cycle to work scheme.
* Development opportunities - you can grow within the business.
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