To maintain and enhance the strong relationships with our esteemed blue-chip clients, focusing on the maintenance and servicing of their CCTV and Access Control systems. Occasionally, the role may involve installation and commissioning tasks. This position requires regular site visits, emphasizing a customer-centric approach at all times.The selected candidate must work collaboratively with team members and interact with clients and other trades in a professional and tactful manner, thereby positively representing the Company.The Security Engineer will report directly to the Local Service Supervisor and will work closely with the Customer Service Manager. The ideal candidate will be eager to enhance their skills, undergo training on both new and existing Enterprise solutions, and pursue career development.As a Senior Engineer, the responsibilities will include learning and addressing more complex systems and faults, providing technical guidance, and mentoring less experienced engineers.Main Responsibilities:Managing all relevant documentationEnsuring customer expectations are consistently metManaging workload effectivelyQuality ManagementAchieving company KPIs for attendance in line with client SLAsCollaboration and teamworkProblem-solvingDelivering exceptional customer serviceUnderstanding and adhering to Vindex Systems' guidelines and standards of workMaintaining a professional appearance and demeanour at all times, in line with client and company expectations, to foster the Company's positive imageLeading by example by adhering to all company rules and regulations, complying with site regulations, and safeguarding Company assetsEnsuring timely completion of all required Company documentation, including Time Sheets, Expense Claims, and Site Reports, in accordance with established guidelinesObserving and following company health and safety protocols to contribute to a safe working environment.Qualifications:Experience: A minimum of five years' experience in a similar role. Qualifications in CCure and Genetec are preferred, though not essential. Candidates demonstrating a strong aptitude for learning and experience with similar Enterprise solutions will be considered for investment in training.Skills:Experience in the Security/CCTV/Access Control sectorStrong analytical and diagnostic abilitiesEffective planning skillsExcellent verbal and written communication skillsPunctuality and reliabilityFlexibility to work additional hours as required, including occasional out-of-hours and weekend call-outsFamiliarity with CCure, Genetec, VideoEdge, Milestone, and AvigilonA commitment to contributing to the Company’s successA dedication to delivering outstanding customer serviceA willingness to share knowledge in a team settingSelf-motivated and confident demeanourPractical and adaptable mindsetAbility to work as part of a team while accepting responsibilityCooperative and supportive attitude at all times.#RMDFL