Interim Change Specialist - Pensions
Job Ref: Surrey 103237
Pay Rate: £24.40 per hour PAYE
Hours per week: 35-37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 7 months
City: REIGATE
This role will make a significant contribution to the success of the Pension team. Operating with a degree of professional independence and autonomy, the role will predominantly undertake operational work with some project-related work (the mix will vary according to the nature of the work). Reporting to the Head of Change Management, you will be responsible for embedding best practice change management. The role will adopt the Pension Team culture of strong standards and accountability in order to responsibly deliver a first-class customer experience.
Key responsibilities:
1. Assess or conduct analysis, presenting results and putting forward recommendations on managing more complex situations to support decision making.
2. Analyse and make recommendations for improvement or development of existing systems, processes or policy.
3. Maintain, develop and review systems, processes, procedures and working methods to maximise service delivery, quality, efficiency and compliance.
4. Provide specialist/professional advice and recommendations within defined policy/strategy and procedures to support informed decision making.
5. Plan workloads and secure resources to enable the team/s to achieve a quality service.
6. Lead projects and reviews within a defined area of work as directed by manager to support and enhance service delivery.
7. May assist with budget/resource/funding management in accordance with the organisation's policies and procedures.
8. May have delegated responsibility for a budget(s). Work with others.
9. Liaise, communicate and build relationships with other internal departments, customers, partner organisations, agencies and/or contractors to support and represent the team/service.
10. May manage a team operating in a well-defined specialist area or oversee the delivery of a range of support services to a service or function.
Qualifications:
1. Degree qualified, or significant vocational experience demonstrating development through involvement in a series of progressively more demanding relevant work/roles.
Knowledge:
1. Knowledge and hands-on experience in change management principles and methodology with the ability to project plan and implement.
2. Knowledge and understanding of public sector financial/pensions issues would be an advantage.
Experience:
1. Demonstrated experience in creating targeted communication and ability to report complex issues in a simple report format to a range of audiences.
2. Experience of delivering organisational culture change - desirable.
3. Experience of delivering change in public sector projects - desirable.
Skills & Abilities:
1. Strong verbal and written communication and influencing skills.
2. Great organisational, project and time management skills.
3. Ability to solve problems and think analytically.
4. Ability to work credibly with colleagues at all levels across the organisation and externally to scope, design and deliver change projects from a strategic plan.
5. Ability to design and deliver workshops with multiple attendees to advance strategic plan activities.
6. Proficiency in business management, statistics, analytics, and spreadsheet software such as Excel.
7. Proactive approach and looks ahead for potential problems taking preventative or mitigating action in advance.
#J-18808-Ljbffr