To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned - with gaming studios across the globe - for its premier gaming subscription service and catalog of award-winning titles.
What to expect:
What’s Needed to Provide Support for this Gaming Client:
* Bilingual proficiency in reading, writing, and speaking English and German
* Understand nuances and cultural differences.
* Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
* High level of reading comprehension and understanding of game-specific terminology, slang, and context
* Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
What it takes to succeed:
You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
Skills necessary:
* Patience and empathy. Maintain a positive and professional attitude, creating a pleasant customer experience.
* Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
* Monitoring all assigned Community channels, applying client’s moderation guidelines and actions as appropriate.
* Coordinating activities and actions with team members and client representatives.
* Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
* Able to task-switch with ease and evolve as the requirements of the role change over time.
* Deliver excellent customer service.
* Fluency in English.
What you'll be doing:
* Assist players with account, technical, gameplay, and payment issues.
* Manage multiple chat or email conversations simultaneously while maintaining a high level of accuracy and responsiveness.
* Working knowledge of CRMs.
If you’re bilingual and love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.
#J-18808-Ljbffr