The Single Point of Access (SPA) accepts self referrals to the service and is staffed by registered professionals and administration staff with the specialist skills needed to give advice promptly to GP's and those seeking to access therapies.
We are looking for an individual with excellent people and listening skills, good telephone skills and the ability to work under pressure.
The successful candidate will have strong commitment to providing excellent customer care. They will have good people skills, be aware of patient confidentiality and be able to work as part of a team.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
The SPA model will ensure rapid processing of referrals; screening referrals for risk and complexity using an algorithm.
As it is the first point of contact for referrers, excellent IT, communication and customer service skills are required. This is a great opportunity for a motivated and enthusiastic individual to join our team.
The post holder will be responsible for providing efficient and responsive administrative support and decision making for those referring themselves to the service.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Please refer to the attached job description and person specification for full details of responsibilities.
• Word processing, emailing or printing and sending of all forms of correspondence, reports and summaries that are required.
• Undertake diary management for clinicians and/or managers, as required.
• Organise relevant appointments for clinical staff, using appropriate systems.
• Provide operational support to colleagues.
• Deal with staff and service user requests as and when required, including processing self-referrals in-line with service algorithms and in accordance with Trust procedures.
• Formatting, Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
This advert closes on Tuesday 12 Nov 2024