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Customer Success Manager / SaaS / B2B, Edinburgh
Client: Bright Purple
Location: Edinburgh, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: dae546e1b2c6
Job Views: 4
Posted: 26.03.2025
Expiry Date: 10.05.2025
Job Description:
Customer Success Manager / SaaS Edinburgh Hybrid working – onsite 3 days p/week. £35k (OTE £45k)
Our client is recruiting for a Customer Success Manager to join the business at an exciting time of growth. Working closely with the Sales and Support Teams, you will be a necessary part of the onboarding and implementation of new customers as well as ensuring seamless adoption of the platform. You will be responsible for:
1. Owning the process ensuring new customers are onboarded successfully.
2. Managing onboarding plans.
3. Educating end customers ensuring they are confident with the platform.
4. Ensuring continued relationships with customers to guarantee satisfaction.
5. Providing support, guidance, and ongoing necessary assistance on the platform.
Candidates will have worked within a B2B environment and be confident and comfortable engaging and working with end customers. If you would like to join a fast-growing, innovative SaaS company where your work truly matters, get in touch to hear more.
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