Communicate appropriately and sensitively with staff visiting, calling or emailing and getting feedback on investigations and cases (people liaison role) Dealing with direct and indirect queries from staff and visitors to the office, signposting to appropriate services, e.g. Intranet, medical staffing, case investigators. Generate routine correspondence independently, including preparation of simple letters, e.g. draft of speaking up letters Schedule and coordinate investigation meetings, and hearings Support the referral to mediation and facilitation process. To assist with the organisation and administration for workforce related projects as and when required. Use established mechanisms to ensure records are efficiently maintained to full retrieval can accurately. Ensure office, meeting and breakout space is booked appropriately for the number of attendees of investigation meetings and hearings. To ensure the security and confidentiality of all data handled, including the safekeeping of paper and electronic staff records Prepare and circulate papers for key meetings as guided by the ER Specialist Case Investigator. Undertake training in relation to the role agreed with the manager. Be aware of the Trusts policies and procedures relevant to the role