Senior FM/Account Lead Ref: VN136 Northampton
About Us
At Macro, you get the best of both worlds: a well-established industry leader with global presence and a roster of blue-chip clients, and a people-centric business with a friendly and supportive culture. In other words, when you join Macro, you can seriously accelerate your career, all while having fun with colleagues invested in your success.
About the Role
In this role, you will ensure the provision of efficient, consistent and effective operational management of the contract, including profit and budget management, while ensuring professional and proactive management of the client’s property and facilities support services.
You will provide innovation, leadership and best practice to the operational service provision across the portfolio and to provide specialist advice and operational support to the regional facilities teams.
You will act as line manager to the Facilities Management team and lead them to deliver the contractual requirements and objectives.
You will deliver excellent customer service to exceed the client’s expectations through strategic planning and continuous re-engineering of service delivery and standards.
You will manage relationship with key stakeholders, including Client, Supply Chain and internal Macro teams.
You will design and process management information.
Main Job Responsibilities
Overall responsibility for service and contract compliance within ...