My Telford based distribution client are looking for a Sales & Purchasing Assistant to join their team on a full time and permanent basis. You will be responsible for supporting the business operations in providing exceptional service to our customers & suppliers.
Duties include:
1. Responding to customer enquiries and provide information on products in a timely and professional manner.
2. Process customer orders on CRM system (AS400).
3. Manage queries in a timely manner.
4. Provide information on product availability and pricing to customers that call in to the office.
5. Support the sales team in managing customer accounts.
6. Assist in the purchasing of stock from HQ in France, along with other suppliers.
7. Assist with booking in of deliveries.
8. Liaise with warehouse team to investigate any issues with deliveries or picks.
9. Processing customer returns and credits.
10. Process final invoices from various suppliers.
11. Complete relevant paperwork and processes for exporting goods to Republic of Ireland and Northern Ireland.
12. Collaborate with technical team in France to understand product specifications and functionalities.
13. Maintain accurate and up-to-date records of customer interactions and sales activities using our CRM system.
14. Preparation of quotations.
15. Following up on submitted quotations after a set period of time.
16. Participate in sales meetings and training sessions to stay informed about new products and industry trends.
Key Skills:
1. Previous experience in a sales or customer service role is an advantage.
2. Basic understanding of technical products and services.
3. Excellent verbal and written communication skills.
4. Strong organisational and multitasking abilities.
5. Proficiency in LibreOffice Suite (compatible with Microsoft Office), Thunderbird and Firefox.
6. Previous experience using AS400 would be beneficial.
7. Ability to work independently and as part of a team.
8. Willingness to learn and adapt in a fast-paced environment.
Benefits:
1. Salary £25,000 per annum.
2. Pension scheme.
3. 20 days annual leave entitlement + bank holidays.
4. On-site parking.
5. Friendly and supportive work environment.
Hours - 9am - 5.00pm Monday to Thursday, 9am-3pm Friday.
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