Job summary This is an exciting opportunity for conscientious team players to join the switchboard team. The candidates must be confident, articulate, flexible, have good organisational & IT skills and be able to maintain high standards of professionalism and confidentiality. The jobs will involve working on a 4 week rota and will include working weekends and shift times of 06.00 - 14.00, 12.00-20.00 and 14.00-22.00. Week 1 ( Tue 06.00-14.00, Fri 12.00-20.00, Sun 14.00-22.00) Week 2 ( Mon 12.00-20.00, Tue 06.00-14.00, Wed 06.00-14.00) Week 3 ( Tue 14.00-22.00, Wed 06.00-14.00, Fri 09.00-17.00, Sat 14.00-22.00) Week 4 ( Tue 06.00-14.00, Fri 06.00-14.00, Sat 14.00-22.00) Main duties of the job To undertake general telephonist/switchboard duties acting as the first point of contact for our patients, visitors and staff. To be able to interact with all levels of NHS staff and service users. About us Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. Date posted 01 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Part-time, Flexible working Reference number C9365-24-1232 Job locations The Alexandra Hospital Woodrow Drive Redditch Worcestershire B98 7UB Job description Job responsibilities To operate the Switchboard in accordance with the telecommunications operational policies and procedures. Maintain a professional image at all times whilst working in a busy environment. To collate information for daily rotas, for doctors and other clinical staff on call for 09.00 17.00 and out of hours for Alexandra, Kidderminster and Princess of Wales hospitals. To collate information for daily rotas for all non-clinical areas re Facilities, Pharmacy, Physiotherapy, Endoscopy, Estates and Tradesmen on call for the hospital, Trust properties and Mental Health Partnership sites. Ensure all changes in rotas are recorded. To answer general queries/provide information for the general public, members of staff and make every effort to locate staff or patients efficiently and politely. To operate the bleep system on the Alexandra site which includes daily test calls for medical emergency, major haemorrhage, cardiac arrest giving out clear, precise instructions, ensuring appropriate people answer and the crash bleeps are working correctly. Be responsible for fast bleeping doctors, ensuring appropriate doctors respond and a clear message relayed. Be responsible for getting the Trauma Team to A & E, this includes doctors, consultants, theatre nurse and haematology. To operate the Kidderminster bleep system via the Siemens console facility. To test daily medical emergency ensuring the appropriate team respond. Be responsible for sending out cardiac arrest and paediatric arrest calls and connecting ward or department to 999 for an emergency ambulance to attend. To keep up to date with all emergency procedures, e.g. cardiac arrests, trauma alerts, major incidents, internal alarm procedures, switchboard failure and fall back procedures and to be able to carry out fire procedures at the Alexandra and Kidderminster hospitals. Ascertain where the fire is, call fire brigade. Notify appropriate people to attend the incident. To order taxis and record all requests for Alexandra, Worcester, Kidderminster, Princess of Wales, Mental Health Partnership hospitals and properties. To undertake any other duties appropriate to the grade to cover sickness and annual leave as requested by the Switchboard supervisor. Job description Job responsibilities To operate the Switchboard in accordance with the telecommunications operational policies and procedures. Maintain a professional image at all times whilst working in a busy environment. To collate information for daily rotas, for doctors and other clinical staff on call for 09.00 17.00 and out of hours for Alexandra, Kidderminster and Princess of Wales hospitals. To collate information for daily rotas for all non-clinical areas re Facilities, Pharmacy, Physiotherapy, Endoscopy, Estates and Tradesmen on call for the hospital, Trust properties and Mental Health Partnership sites. Ensure all changes in rotas are recorded. To answer general queries/provide information for the general public, members of staff and make every effort to locate staff or patients efficiently and politely. To operate the bleep system on the Alexandra site which includes daily test calls for medical emergency, major haemorrhage, cardiac arrest giving out clear, precise instructions, ensuring appropriate people answer and the crash bleeps are working correctly. Be responsible for fast bleeping doctors, ensuring appropriate doctors respond and a clear message relayed. Be responsible for getting the Trauma Team to A & E, this includes doctors, consultants, theatre nurse and haematology. To operate the Kidderminster bleep system via the Siemens console facility. To test daily medical emergency ensuring the appropriate team respond. Be responsible for sending out cardiac arrest and paediatric arrest calls and connecting ward or department to 999 for an emergency ambulance to attend. To keep up to date with all emergency procedures, e.g. cardiac arrests, trauma alerts, major incidents, internal alarm procedures, switchboard failure and fall back procedures and to be able to carry out fire procedures at the Alexandra and Kidderminster hospitals. Ascertain where the fire is, call fire brigade. Notify appropriate people to attend the incident. To order taxis and record all requests for Alexandra, Worcester, Kidderminster, Princess of Wales, Mental Health Partnership hospitals and properties. To undertake any other duties appropriate to the grade to cover sickness and annual leave as requested by the Switchboard supervisor. Person Specification Experience Essential Knowledge of keyboard/ vdu screen. Reception/ telephonist/ switchboard experience. Ability to be flexible in working pattern. Willing to attend training courses, mandatory and others relating to the post. Able to work under pressure. Desirable Hospital experience Customer care Qualifications Essential Good General Education Person Specification Experience Essential Knowledge of keyboard/ vdu screen. Reception/ telephonist/ switchboard experience. Ability to be flexible in working pattern. Willing to attend training courses, mandatory and others relating to the post. Able to work under pressure. Desirable Hospital experience Customer care Qualifications Essential Good General Education Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Worcestershire Acute Hospitals NHS Trust Address The Alexandra Hospital Woodrow Drive Redditch Worcestershire B98 7UB Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)