Our client, a fantastic company with stunning offices in the heart of Cardiff City Centre, is recruiting a Customer Query Administrator to join their friendly team on a Temporary basis, initially for 3 Months with the view to extend or even go permanent at the end of this.
This is a varied role, and we are ideally seeking candidates with good experience of dealing with utilities, energy management, administration, and customer contact.
Flexible hours will be between 8:00am - 5:30pm Monday to Friday.
What you'll be doing:
Triaging incoming enquiries and managing relavent information. Resolving less-complex tickets at point of triage to reduce backlog; managing and resolving the query to conclusion. For more complex queries; keeping track of information and escalating to the relevant manager. Handle various queries via the CRM system Zendesk or via phone, including utility invoice queries and site queries.What we're looking for:
Microsoft Excel Attention to detail and good ability to work under pressure. Strong written and verbal communication skills. Good mathematical skills and a keen eye for numbers. Team player. Good telephone manner.Pay & Benefits:
Hourly rate will be between £11.53 - £13.07 per hour depending on experience. On top of this, you will receive holiday pay. Genuine opportunities for training and development, with the possibility of a permanent contract following the initial period. Company workplace pension following a qualifying period. City centre location with easy access to transport links