Job summary
A fantastic opportunity has arisen for a conscientious and dynamic Senior Administrator to join the close-knit and supportive Integrated Community Team.
The Integrated Community Team is based in North Moor House and provides community mental health services for people aged 18 - 65 years old and living in Hambleton and Richmonshire rural district.
This facility is on the outskirts of Northallerton and is easily accessible by car, and bicycle with on-site parking.
As a member of this ever growing and friendly team, you will work in a team officearea of high activity; no two days are the same. The building is also home to other adult mental health services, mental health services for older people, learning disabilities and child and adolescent mental health services. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.
Main duties of the job
Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.
This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with the team secretaries, Consultant psychiatrists, psychologists, nursing and allied professional colleagues, supporting them in ensuring that high standards are maintained and they have everything they need to provide the best possible care for the service users.
We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.
About us
With a starting salary of £26,530 per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scaleand benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.
All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.
Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.
We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.
Date posted
13 September 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year pro rata, per annum
Contract
Permanent
Working pattern
Part-time
Reference number
346-NYA-171-24
Job locations
North Moor House
North Moor Road
Northallerton
DL6 2FG
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
1. BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent (. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale
2. IT Qualification (. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience.
3. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)
Experience
Essential
4. Implementing and maintaining systems and processes within an administration team
5. Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service
6. Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information
7. Co-ordinating meetings and associated duties
8. Extracting data and report preparation
9. Participation in service and quality improvement initiatives
10. Advanced typing skills and inputting data accurately and efficiency
Knowledge
Essential
11. Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines
12. A sound understanding of quality improvement initiatives
13. Organising and completing demands and workloads meeting deadlines using delegation where necessary
14. Problem solving for an area of work or developing alternative or additional procedures
Skills
Essential
15. Adaptable approach to communication, professional with all staff, carers and service users.
16. Negotiating and influencing skills
17. Accurately transcribe data from a variety of sources, including digital dictation software
18. Flexible approach to working with the ability to use own initiative within role, using discretion when making decisions
19. Ability to work autonomously and proactively and be accessible to team to support workload
20. Human resources policies and procedures
21. To be able to critically analysis, appraise and problem solve
22. Maintain concentration and attention to detail whilst also dealing effectively with interruptions