As a Family Support Worker, you will be a vital part of the PACT Family team, offering crucial support to families visiting their loved ones at HMP Nottingham. Your primary base will be in the prison's Visitor Centre and visits hall, where you will provide guidance, advice, and support to families. The Visitor Centre services include play and children’s services, as well as a catering service. You will facilitate prison visits, organise family days, and support the play service to ensure a positive experience for visiting families. Key Responsibilities: Offer support, advice, and guidance to families visiting prisoners. Facilitate prison visits and family days. Support the play service within the Visitor Centre. Work collaboratively with the PACT Family team. To thrive in this role, you will have: Experience working with families in challenging environments, ideally with offenders and/or their families. Excellent organisational skills and the ability to manage a demanding workload. The ability to contribute to the planning and development of PACT’s family work. Knowledge of safeguarding and child protection practices. Strong interpersonal communication skills. The ability to work effectively with and build partnerships with various agencies. What Pact Offers: Pact offers a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support worker and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team. How to apply: If you feel you meet the requirements of this post please complete an application form by clicking the apply now button. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.