Summary
An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems.
Annual wage
£13,312 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays, to be confirmed.
40 hours a week
Possible start date
Saturday 1 March
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Safe storage of parts
* Handling, storing receiving stock, payments, procedures, identifying, sourcing and ordering parts
* Monitoring and solving customer problems/enquiries and processing customer’s orders
* The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme - ECAT
* A parts advisor apprentice will support the dealership, improve sales and provide excellent customer service
Where you’ll work
Moorfield Road
Slyfield Industrial Estate
Guildford
GU1 1TB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
An apprentice’s training includes:
* VRQ in the parts industry
* Visited in House once every 28 days by the skills coach
* Level 2 Customer Service Practitioner standard
Requirements
Desirable qualifications
GCSE or equivalent in:
* English and Maths (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* No skills required
* Full training will be provided