Location: FE College in Kingston
Pay Rate: £18-20 p/h
Are you passionate about technology and eager to make a difference in an educational environment? We're looking for a dedicated IT Support Technician to join our dynamic team!
What You'll Do:
1. Provide 1st/2nd line ICT support to employees and clients.
2. Efficiently log and resolve calls using our Helpdesk Management system.
3. Support hosted telephony solutions and configure handsets.
4. Maintain and update end-user computer equipment and peripherals.
5. Install and configure client-based hardware and software.
6. Implement server-based imaging for both MAC and Windows systems.
7. Perform preventative maintenance and authorized changes.
8. Set up user accounts and mailboxes.
9. Install software and apply updates/patches.
10. Monitor computer equipment performance and apply solutions.
11. Update, replace, and renew IT equipment.
12. Liaise with Senior Support Technician on software and network issues.
13. Attend team and project meetings.
14. Travel to other campuses as needed.
15. Undertake tasks as directed by the Deputy Director IT Services.
What We're Looking For:
1. L3 qualification or equivalent.
2. Proficiency in Microsoft Office.
3. Knowledge of network technology (routers, switches, firewalls, VPNs, etc.).
4. Understanding of network topologies and services (VOIP, TCP/IP, DHCP, DNS, etc.).
5. Familiarity with Microsoft Active Directory, desktop/server OS, and Apple macOS.
6. Experience with system management tools (Microsoft and Apple).
7. Skills in hardware/software installation, audio-visual tech, and printer tech.
8. Understanding of wireless technologies.
9. Experience diagnosing PC/MAC and infrastructure issues.
10. Knowledge of LAN/WAN concepts and Unix/Linux.
11. Strong communication, negotiation, and prioritization skills.
12. Ability to work independently and as part of a team.
13. Problem-solving skills under pressure.
14. Positive, results-focused attitude.
Why Join Us?
1. Be part of a supportive and collaborative team.
2. Contribute to a vibrant educational environment.
3. Opportunities for professional growth and development.
4. Make a real impact on the technology experience of our staff and students.
Ready to take the next step in your IT career? Apply now and help us create a seamless and efficient IT environment for our college community!
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