Job Description
Project Manager (Insurance Claims)
Salary up to £60,000 dependent on experience
6 month FTC
London Hybrid
As a Project Manager you will join our dynamic Change team within our award-winning Insurance business.
This would suit an experienced project manager in the Insurance Claims space who is self-starting, proactive, and people-orientated and looking for a new, challenging opportunity.
Following Saga’s recent announcement to partner with Ageas in early 2026, we are working towards the sale of Acromas, our in-house underwriter, and the transfer of our claims-handling capability.
As one of our project managers you will play a pivotal role in shaping our FNOL process in both Motor and Home as we transition and move forward, ultimately allowing us to serve our customers the exceptional experiences they deserve.
We offer flexibility over where you work; you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London or Folkestone.
Main Responsibilities
As a Project Manager, you will be responsible for managing projects within the insurance business, ensuring delivery within agreed time, budget, and quality criteria. You’ll manage projects from inception through to supporting benefit realisation.
Other accountabilities will include:
1. Creating and maintaining good working relationships with project sponsors and various business stakeholders across the business
2. Communicating across all levels to enable clear understanding of the strategy behind project needs, design and delivery approach
3. Preparation and presentation of supporting project documentation to senior management across the business
4. Supporting a team of business professionals deployed across a range of projects to achieve excellent standards of productivity and quality
5. Being an effective negotiator, balancing alternatives and seeking win-win solutions
6. Effectively managing project team members and resources, including third parties and suppliers, always maintaining an excellent level of service and ensuring project delivery to time, budget and quality
7. Effective communication of projects’ status and issues to business management, IT and the project teams
8. Project governance including creation and maintenance of the project plan, highlight & progress reporting, risk and issue management
9. The undertaking of any other duties assigned by the Change Partner within reasonable boundaries of the job holder’s capability
Working to a waterfall methodology but having an open mind to bring new ideas and ways of working and being resilient to change.
The Ideal Candidate
The successful Project Manager will have experience managing projects within General Insurance. Having experience within FNOL or claims would be of distinct advantage.
Other skills required would include:
1. Exposure to various methodologies, specifically Waterfall but flexible to bring new ideas and ways of working
2. Proven experience of managing cross-divisional stakeholder and change management
3. Resilient mindset with an openness to communicate effectively at all levels
4. Proven stakeholder management
5. Positive attitude to work with a proactive approach to organisation and delivery
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