Red Snapper Recruitment are recruiting for Financial Mediator for a Financial Lender company based in Wales paying £27,000 + a company car starting immediately
Job Summary:
Location: South Wales (Swansea, Cardiff, Llanelli)
Contract: Permanent
Salary: £27,000 and a company car.
Vacancies: 1
Main duties and responsibilities
Assist with the day to day running of the customer support and collections department
Make contact with customers who have missed payments or fallen into arrears
Tracing and making investigation into customers who have moved address
Arrange mutually agreeable payment plans in accordance with FCA Rules and guidance
Make suitable notes of any contact with customers on Vienna.
Arranging the return of vehicles via termination or repossession.
Assisting the Chief customer support/collections officer, when necessary, with any ongoing complaints
Attending court to represent Family Finance when required.
Person Specification
Experience in working in arrears handling for a regulated business is desirable
Competent phone skills and arrears techniques
Awareness of the rules and regulations around Hire purchase and the requirements with FCA and FOS
Good IT skills using Microsoft packages and internal systems
Ability to multitask
Ability to construct clear and concise notes on a customer's file
Good listening skills and ability to be empathetic to a situation
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