Job summary An exciting opportunity has arisen to join our dynamic and growing Thoracic Clinical Nurse Specialist team at University Hospital Bristol and Weston NHS foundation trust as part of a newly created administrative assistant role. You will be part of a well stablished and nationally recognised Clinical Nurse Specialist team, working alongside with the thoracic surgeons and other multidisciplinary lung cancer teams across the South West region to provide efficient, coordinated and outstanding care for lung cancer surgical patients. The job involves working the thoracic clinical nurse specialist team, assisting with administrative tasks as well as linking with other healthcare professionals to ensure a seamless pathway for the lung cancer surgical patient. The advertised post is part time, 22.5 hours a week. Main duties of the job Print out clinic lists for CNS team, prior to clinic session, and manage actions generated from clinic list review Manage CNS diary and shared drive including appointments with Medical Representatives etc First port of call for telephone queries for CNS team. Typing of all CNS clinic and correspondence letters and filing Input data collected by CNS team Ensuring case notes are correctly traced onto their next location. Dealing with telephone enquiries from hospital staff, general practitioners, patients and others and liaising with relevant departments. To take accurate messages and pass onto to the appropriate person if unable to help with the query. Checking investigation reports and sorting accordingly for relevant team's attention. Typing of Clinical Nurse Specialist letters, and filing of letters once typed Ordering stationery for the CNS team. To be responsible for entering and updating accurate information on Care flow and utilising Care flow to check patient appointments To use IT systems to communicate effectively and efficiently e.g. Microsoft office including Outlook and Word, Excel, CDS, ICE, Criss viewer and Care flow. About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Date posted 09 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year pa pro rata Contract Permanent Working pattern Part-time Reference number 387-S2677-TJ-A Job locations Bristol Royal Infirmary Bristol BS2 8HW Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Person Specification Knowledge and experience Essential Clerical / administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person Desirable Previous NHS experience Experience of using a Patient Administration System Skills and Abilities Essential Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail Ability to work on your own, using your own initiative, if required Desirable Working knowledge of outpatient policies and procedures Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths NVQ Level 3 or 2 A/ AS Levels or have equivalent work/appropriate experience to this level Person Specification Knowledge and experience Essential Clerical / administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person Desirable Previous NHS experience Experience of using a Patient Administration System Skills and Abilities Essential Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail Ability to work on your own, using your own initiative, if required Desirable Working knowledge of outpatient policies and procedures Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths NVQ Level 3 or 2 A/ AS Levels or have equivalent work/appropriate experience to this level Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Address Bristol Royal Infirmary Bristol BS2 8HW Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)