Join Our Team as a Customer Service Representative Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you Our client specialises in Defined Benefit and Defined Contribution workplace pension schemes, managed by pension specialists with over 75 years of experience. Position: Customer Service Representative Location: Leeds Schedule: Monday to Friday, 9 AM - 5 PM Why Join Us? Be part of a dedicated team that values customer satisfaction and support. Opportunity to grow your skills in a dynamic contact centre environment. Contribute to a meaningful mission of helping individuals secure their financial future. Key Responsibilities: Handle inbound and outbound customer inquiries with a positive attitude. Provide accurate information regarding pension schemes and services. Assist customers in resolving issues and answering questions in a timely manner. Maintain a record of customer interactions and escalate complex issues as needed. Collaborate with team members to enhance service delivery and customer experience. What We're Looking For: Previous experience in a contact centre or customer service role is a must Excellent communication skills, both verbal and written. ✉️ A friendly demeanour and a knack for problem-solving. Ability to work independently and as part of a team. Strong organisational skills and attention to detail. What's In It for You? Competitive salary and benefits package. A supportive work culture that encourages personal and professional growth. Regular training sessions to keep your skills sharp. A chance to make a difference in people's lives through your work. Ready to Apply? If you are ready to take the next step in your career and join a team that is committed to making a positive impact, we want to hear from you To apply, please submit your resume and a brief cover letter outlining your relevant experience. Let's work together to create amazing customer experiences Join us in making a difference Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website