Festival & Events Retail Team Manager (TRD4918) Oxfam is a global movement of people working together to end the injustice of poverty. Do you have experience of working within the Festivals & Events space and within large warehouse operations? Do you have excellent verbal and written communication skills with the ability to engage with staff and large teams of trainees and volunteers? Do you have good time management skills and an ability to manage conflicting priorities? If the answer is yes, then we would like to hear from you. The Role: In this role, you will drive income & increase engagement through the sale of donated & new goods at Festivals & Events. The role will work in tandem with the wider Festivals & Events Team and will support all operations within the Batley site playing a key part in the growth & development of our B2B & B2C business. Managing both staff, trainees & volunteers you will lead and empower to deliver high levels of quality & customer service while offering support, direction & inspiration when needed. In conjunction with your Manager, you will play a pivotal role in the management of product supply, storage, inventory systems, sales & returns within a large warehouse environment. You will work to develop a strong sense of teamwork across all departments & with strong leadership & high levels of motivation deliver against objectives and KPI’s set. You will support in the development of both our people & the business & ensure teams are fully trained, communicated to & supported. You will ensure all shifts are covered maximising operational hours; you must be flexible in your approach, be organised, target driven & people focused. You will demonstrate high levels of commerciality & be an effective role model. What we are looking for: We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do. An ideal candidate for the role will also be/ have: Work in line with Oxfam’s values of accountability, empowerment, & inclusiveness. Be an effective role model demonstrating high levels of performance and professionalism with a continued focus on personal development Ability to use & interpret data to deliver KPI’s Be solution driven working through problems or issues to resolution Motivate & support individuals & teams to deliver aims & objectives set Be adaptable & flexible Have excellent verbal & written communication skills with the ability to engage with staff & large teams of trainees & volunteers Have good time management skills & have the ability to manage often conflicting priorities Experience of working within the Festival & Events space and within large warehouse operations Exceptional organisational skills with the ability to prioritise workload & often conflicting priorities High levels of resilience, self-motivation, & flexibility Good time management skills Have Health & Safety management experience with the ability to act as required Have experience of supporting in the management of site & team security Have excellent IT Skills & knowledge Driving licence We offer: We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits. From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more. You can read more about all Oxfam has to offer here.