Parts and Service Co-ordinator
My client is a family-owned business specialising in providing customer support within the vehicles industry. They are currently seeking a Parts and Service Co-ordinator to join their team based in Hillsborough.
This is a Full-Time, permanent position.
Working Hours: 9.30am-5pm
With a salary of £27,000 - £30,000 per annum.
Job Purpose:
You will be responsible for planning all parts and field service activities to a high level of customer service, ensuring all engineering resource is fully utilised, as well as completion of all processes to enable accurate and timely billing of work.
Essential Criteria:
* Relevant parts experience within motor factors or commercial vehicle industry.
* Excellent communication and telephone skills, with the ability to communicate with stakeholders at all levels.
* Ability to manage and prioritise a busy workload with high attention to detail and good organisational skills.
* Ability to work on your own initiative as well as part of a team.
Main Duties and Responsibilities:
* Identifying parts, preparing quotes and orders in line with customer enquiries and agreed internal parts processes.
* Managing engineers' parts requests and updating all relevant internal systems.
* Managing enquiries in line with internal and external customer Service-Level Agreements.
* Building and enhancing relationships with both internal and external customers.
* Support the Service Controller in daily planning activities ensuring a smooth and efficient flow of parts to engineers.
* Managing and processing purchase orders.
* Usage of Company CRM system and customer portal systems.
* Monitor and control service, resolving client technical/administrative queries and escalating/delegating where required.
* Carry out invoicing and job costing tasks.
* Ensuring paperwork is sent to customers and records are kept up to date.
* Review and investigate customer queries and escalate where required.
* Observe & demonstrate behaviour in line with the core values of the company.
* Assisting with the processing of warranty claims in a timely manner.
* Provide support to parts sales during busy periods and absence.
* Up to date and clear administration.
* To assist with maintaining WIP at a manageable level.
* To assist with processing of service jobs & invoices.
* Effective time management and allocation of resources.
* Support the Service Controller to plan Field Service Engineers (including 3rd party Engineers) effectively and efficiently.
* Management of customer enquiries.
* Monitoring engineers’ documentation.
* Ensure best practices are used when distributing Field Service Engineer’s jobs.
* To maintain and develop current processes and procedures in the upkeep of the internal documentation.
* Actively support the Service Controller and play a part in the planning and coordinating of all service work that is due to be carried out.
* Undertake any other duties as required.
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