Sea Logistics Customer Care Specialist - Reefer | United Kingdom | req125538 Become a part of our amazing team in Birmingham YOUR ROLE You will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. You are responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne Nagel, as well as documenting and investigating any deviations from the expected level of service provided. YOUR RESPONSIBILITIES Communicate and manage pricing opportunities for the customer whilst documenting feedback in the relevant KN systems Maintain a consistent and high quality customer on boarding experience Execute strong shipment ownership for all customers Recognise and investigate non-conformities and deviations Continuously analyse customer reports to identify areas for improvement Build a strong relationship with the customer and provide high quality advice using a proactive approach Handle queries from colleagues and customers Ensure quality compliance as per internal and external regulations and agreements YOUR SKILLS AND EXPERIENCES Experience in either freight forwarding or transport planning with key focus on Sea Logistics Excellent knowledge of MS office features, especially excel Strong customer service orientation Excellent organisational skills and strong interpersonal skills Ability to work on own initiative and as part of a team Problem solving skills Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines Ability to cope with change and embrace new technologies, demonstrate adaptability to change LI-DM1 GOOD REASON TO JOIN As well as our competitive pay rates and superb training opportunities, we also offer a great working environment: You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. CONTACT Dijana Mihic ADZN1_UKTJ