Products and Platforms Systems Lead – Engineering
Great journeys happen at London Gatwick
From £43,104, £1,000 flex allowance, up to 15% bonus + benefits
Where will your career take you?
The buzz, the energy, the sheer magic of travel… you can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday.
This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business.
What is the role?
Responsible for the service delivery and improvement of operational and non-operational business facing digital technologies, executing agreed strategies and ensuring robust service delivery mechanisms. Responsible for the continuous improvement of Gatwick's Products and Platforms, utilising agile and product management methodologies, enabling the delivery of roadmaps underpinned by effective support services.
What will you do?
* Technical authority and responsible for an agreed portfolio of applications including Check-in and bag-drop
* Responsible for service ownership, problem management, change approval, DR plans, and acceptance of new and modified services into live operation
* Responsible for ensuring suppliers meet SLAs and ensuring contracts are fit for purpose in line with business needs
* Responsible for capturing and documenting requirements with stakeholders for technical solutions
* Maintains and develops relationships with Senior stakeholders, suppliers and super-user groups for technology and road mapping opportunities
* Leads internal & external stakeholders to identify opportunities and continuously enhance capabilities
* Contribute to new technology solutions and business process improvement actions
* Aids internal and external customers in resolving complex technical issues relating to portfolio area
Do you have what we're looking for?
* Degree level Technology related qualification (e.g. Computer Science) – Beneficial
* IC Agile qualification or equivalent
* Experience of passenger check-in technologies & systems, Configuration Management Databases (CMDB's) and engineering systems
* Experience of working with 3rd party suppliers and service providers
* Experience of the aviation industry
* Experience of requirements capture, requirements management, testing and service transition
* Awareness of service management and how this operates in a Gatwick or similar context
* Working within an IT team in complex, medium or large organisation
* Problem-solving skills and the ability to research solutions
* Excellent verbal and written skills, able to translate and deliver technical information to a non-technical audience
* Knowledge of business analysis, requirements management, testing and service transition
* Knowledge of ITIL V3/V4
* Knowledge of IT Market and Trends
* Expertise in a range of technologies in a portfolio of applications
What's in it for you?
We value our people and reward every employee fairly with a highly competitive package, enhanced by an annual bonus, share scheme, pension, and lifestyle insurance.
There's also plenty of opportunities for career progression, as well as training to support your personal and professional development.
At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible.
Whatever your interests and ambitions, wherever you want your journey to take you, London Gatwick could be the place where your career really does… well… take off.
Click apply to begin your journey, your way with London Gatwick.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.