As a Customer Support Co-Ordinator, you will play a pivotal role in supporting our customer service teams with administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multi-task effectively in a fast-paced environment. You will be responsible for coordinating internal processes, managing documentation, and supporting team activities to ensure the delivery of exceptional service to our clients. Working within a team of experts, you will receive ongoing training and fantastic career opportunities. You'll become a product and brand expert, enabling you to forge a lasting and rewarding career with a market-leading organisation in a secure and growing industry.
How You Will Do It
* Handle administrative tasks, including maintaining and preparing accurate records.
* Coordinate communication across various channels with internal and external stakeholders.
* Support internal processes and play a key role in associated activities when needed.
* Promote our brand to existing and potential customers by providing accurate information on products, policies, and procedures.
* Assist with ad hoc projects and tasks as required.
* Provide feedback on potential process improvements to enhance customer retention and satisfaction.
Qualifications
* A 'customer first' attitude with a service-oriented, friendly, and positive approach.
* Excellent verbal and written communication skills.
* Strong organisational and time-management abilities.
* Flexibility to adapt to changing priorities and deadlines.
* Ability to multi-task while maintaining a high quality of work.
* Strong interpersonal and communication skills.
* Proficiency in using multiple computer applications simultaneously.
* Ability to assign and manage workloads effectively to meet KPIs.
Preferred
* Experience in the security industry (desirable but not essential).
* Familiarity with company systems such as CBS, JDE, SMS, or Salesforce is an advantage.
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