Permanent - Full Time
We are looking to recruit a Resident Liaison Officer to join our L&Q contract, based from our Tottenham office.
About the Role
Working to deliver the best quality service, you’ll provide first-class liaison and administrative support to our project team, liaising with a wide a diverse customer based in a professional and efficient manner.
As our RLO, you’ll visit each resident prior to work commencing, introducing the company, and communicating the scope of works. You’ll assess where high risk / vulnerable residents are present and ensure the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to. You’ll carry out property condition surveys, floor protection and appliance surveys with photographs with the resident before works start in the home and establish the individual’s requirements, by carrying out an initial resident profile, documenting any points discussed and tailoring individual plans accordingly. You'll also be responsible for booking appointments and sending letters to confirm the works and surveys booked in.
About You
Candidates will have excellent customer service experience, ideally within a social housing environment. We’d like you to have excellent communication and interpersonal skills and be able to establish and maintain effective customer relationships. Experience of workin...