Salary: £37,117 per year
Working hours: Full-time 35 hours/week
Department: Advice Services – Debt Free Advice
Location: Toynbee Hall Office/Hybrid/Remote
Working Pattern: Hybrid (on site 2 days per week) if office based or On site one day per month if remote based
Reporting to: Head of Direct Delivery
Contract: Permanent
Application Closing Date: 22nd January 2025
Join Toynbee Hall as our Advice Manager (Mental Health Crisis Breathing Space) and lead a pioneering service that provides critical financial support to individuals in mental health crisis. This is a unique opportunity to shape the delivery of a highly specialised debt advice service that sits at the intersection of financial and mental health support.
As the Advice Manager, you will:
* Oversee the day-to-day operations of the MHCBS service, ensuring smooth delivery and compliance with FCA regulations.
* Lead and manage a dedicated team of Debt Advisors and a Mental Health Practitioner.
* Work closely with Approved Mental Health Professionals (AMHPs) and referral partners to ensure eligible clients receive tailored financial support during crisis treatment and beyond.
* Conduct quality assurance processes, including case file reviews and audits, to ensure high standards of advice delivery.
* Collaborate with the Training and Wellbeing Manager to support staff development and wellbeing.
What we’re looking for:
* A Certificate in Money Advice Practice (CertMAP) from the IMA (or equivalent).
* Proven experience in team management, quality assurance, and service delivery in the debt advice sector.
* Excellent interpersonal skills and a strong understanding of issues affecting clients in mental health crisis.
Scope of role:
The Advice Manager (Mental Health Capacity Breathing Space) will oversee the delivery and effective management of the Mental Health Crisis Breathing Space (MHCBS) service, ensuring it operates smoothly and meets the required standards and compliance. This role involves guiding the MHCBS team, setting clear objectives, conducting eligibility checks, and auditing the quality of advice and casework to ensure compliance with internal and external guidelines. The Team Leader will work closely with mental health professionals and external partners to coordinate client referrals and manage the ongoing support provided to clients throughout their crisis treatment and beyond.
Key Responsibilities:
* Service Delivery Management: Oversee the day-to-day operations of the Mental Health Capacity Breathing Space (MHCBS) service, ensuring it runs smoothly and effectively, meeting all internal and external standards, and ensuring uninterrupted service delivery.
* Team Leadership and Line Management: Lead, manage, and support the MHCBS Debt Advisors, ensuring they are well-equipped to deliver high-quality, compliant debt advice. Conduct regular supervisions, Case File Reviews (CFRs), and Observations to monitor performance and provide guidance.
* Referral and Eligibility Management: Manage the process of client referrals from Approved Mental Health Professionals (AMHPs) and other partners. Ensure all referred clients meet the eligibility criteria for the MHCBS service, working closely with mental health professionals to facilitate smooth transitions into the service.
* Quality Assurance and Compliance: Ensure that all advice provided through the MHCBS service meets internal quality standards, funder requirements, and complies with regulatory frameworks such as the FCA guidelines. Conduct regular audits of casework and contribute to maintaining high-quality service provision.
* Collaboration with Training and Wellbeing Manager: Work in collaboration with the Training and Wellbeing Manager to identify the training needs of MHCBS Debt Advisors, ensuring they receive the necessary support and development opportunities to maintain service quality and staff wellbeing.
* Client Support and Engagement: Oversee the delivery of ongoing support to clients throughout their mental health crisis treatment and beyond, ensuring they are equipped with the tools and advice to stabilise their finances and work towards long-term debt solutions.
* Partnership and Stakeholder Engagement: Collaborate with external partners, including mental health services, referral organisations, and internal teams, to ensure that clients’ financial and mental health needs are addressed holistically. Maintain strong working relationships with all stakeholders to enhance service delivery.
Please download the full Job Description for more details.
About Toynbee Hall:
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
This means:
* Working together to build a thriving local community where people have the resources they need, feel their voices are heard, and are optimistic about the future.
* Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
* Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
How to Apply
Please send your completed application form to: application@toynbeehall.org.uk. Please note: we will not accept CV’s only and applications with missing information will be automatically rejected.
Closing date for applications: Wednesday 22nd January 2025
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