We are recruiting for an IT Support Technician to provide on-site IT support for a variety of customers. This role involves managing networks, hardware, and software while maintaining strong customer relationships. Working both in the field and as part of a dynamic service desk team, you’ll play a critical role in ensuring efficient and effective IT support. Car and driving licence required. Responsibilities: Providing face-to-face and remote IT support for customer networks, hardware, and software. Delivering on-site support for scheduled or ad-hoc customer visits. Managing support tickets to meet Service Level Agreements (SLAs). Maintaining and supporting systems, including Google Workspace, Windows Server, and Chrome OS. Installing and managing printers, interactive displays, and iPads. Carrying out proactive maintenance and identifying areas for improvement in customer systems. Creating and maintaining customer documentation and internal knowledge base articles. Essential Qualifications and Experience: Minimum of 2 years' 1st or 2nd line IT support experience, including face-to-face support. Good understanding of networking (IP, switching, Wi-Fi, DNS, DHCP). Experience with Windows Server (Active Directory, Group Policies) and Windows Desktop. Familiarity with Google Workspace, Chrome OS, and Apple School Manager. Excellent customer service and communication skills. A proactive and organised approach to managing workloads. Own car and valid driving licence for local travel. Desirable Skills: Experience working in the education sector. iPad support and deployment experience. Person Specification: Approachable and able to communicate effectively at all levels. A team player with strong analytical and problem-solving skills. Self-motivated and able to manage time effectively. Passionate about IT and providing excellent customer service. Position subject to Enhanced DBS check. If this sounds like your next opportunity, apply today and become an integral part of a team delivering exceptional IT support