Outsourcing Coordinator
Location: Basildon
Pay Rate: £13.68 PAYE Inclusive
Proposed Start Date: ASAP
Hours: 37.5 per week Monday - Friday
Contract: Ongoing temporary assignment
Overview:
We are seeking a confident and proactive Outsourcing Coordinator to support efforts in reducing the post-COVID patient treatment backlog. This non-clinical, administrative role involves contacting patients to gain consent for outsourcing to private healthcare providers, updating internal systems, and managing key administrative tasks.
Key Responsibilities:
1. Contact patients daily via telephone to discuss outsourcing options and obtain consent
2. Handle patient and staff queries with professionalism and empathy
3. Maintain accurate records using Excel and Trust clinical systems (e.g., EPR, ERS, ACP)
4. Collate and send medical notes to private providers
5. Manage inboxes and assist with general admin duties
6. Support the RTT validation team and Service Delivery Manager as required
7. Adhere to Trust information governance and data protection standards
Requirements:
1. Excellent telephone manner and communication skills
2. Confident with Microsoft Excel and general admin systems
3. Strong attention to detail and ability to prioritise workload
4. Previous NHS or healthcare admin experience desirable
5. Must be comfortable working in a busy office environment full time
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