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Company Description
Join the Xplor Team as a Customer Service Advisor!
Location: Newcastle upon Tyne, UK
Type: Full-time
Company: Xplor
About Us
At Xplor, we’re all about helping people make the most of their day—because when they succeed, so do we! We empower small and medium-sized businesses with cloud-based tech that makes running their operations a breeze. With our very own Xplor Pay, businesses get paid quickly and securely. Our mission? Simple: we build tech that makes life easier and more rewarding.
Your Team And Why You’ll Love It Here
As a Customer Service Advisor, you’ll be on the front lines, solving problems and enriching customer experiences—one conversation at a time. You'll be the liaison to our clients, helping them thrive by handling their inquiries via chat, phone, ticket, and email.
Job Description
What You'll Do:
* Be the First Point of Contact: Answer calls, emails, and chats with a positive attitude, resolving issues on the spot.
* Problem-Solve Like a Pro: You’ll tackle customer queries about accounts and contracts, escalating only when absolutely necessary.
* Share Learning: You’ll capture learning from queries and issues to help us with our continuous improvement.
* Keep Things Running Smoothly: Handle overdue balances, manage client communications, and keep our systems updated with precision.
* Succeed Daily: Utilise our scripts and materials to achieve Xplor’s service levels and priorities.
Qualifications
What We’re Looking For:
* Customer Whisperer: You’re a people person with top-notch communication skills.
* Problem-Solving Ace: You don’t just identify problems—you find solutions.
* Detail-Oriented Dynamo: You spot the small stuff and document it clearly.
* Team Player Extraordinaire: You know when to roll up your sleeves and dive in.
* Adaptability: Fast-paced environments, with no two days being the same? Bring it on!
Additional Information
Why Xplor?
Learning & Growth: Unlimited access to LinkedIn Learning.
Work-Life Balance: Flexible work options that suit your lifestyle.
Inclusivity Matters: 12 weeks of Gender Neutral Paid Parental Leave.
Ready to Apply?
If you’re ready to make an impact, apply now! Send your CV and a note (include the word "moonshot" at the top).
More About Us
We're the first global platform combining SaaS with embedded payments. We offer software solutions in fast-growing ‘everyday life’ verticals.
Good to know
To be considered for employment, you must be legally authorised to work in the location you're applying for.
We make it a priority to respond to each person who applies.
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