Job Description
Salesforce CRM Business Analyst - Remote
£Competitive
The working hours for this role are Monday-Friday – 9am-5pm
As a Business Analyst you will be working with the fast past and everchanging Brakes CRM Team. Your primary responsibility will be working with the Brakes business and Sysco Platform team to conduct a detailed evaluation, design and support build of the Salesforce solution.
In this role you will play a pivotal position in not only defining the solution but also ensuring that it is robustly designed for the future. You'll be a valuable member of the team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Key Accountabilities & Responsibilities
Responsible for capturing and defining functional business facing requirements associated to the creation of functionality within Salesforce through the use of a prioritised requirements list
Work with the team to estimate project timeframes, create project plans & set different delivery milestones for the projects
Ensure that there is clear and consistent documentation associated to a business analyst activity such as PRL, Data Dictionaries, process maps etc,
Create functional, technical and design documentation and provide advice on application solutions
Build strong relationships throughout the organisation and develop a comprehensive understanding of business processes
Act as a bridge between business & development team
Performance Indicators;
Delivery of all material required for build in line with project deadlines
Delivery of Salesforce solutions in line with Business Case requirements
Salesforce User Adoption and Utilisation
Achievement of Business Case metrics
Process development and continuous improvements
We are looking for;
Experience with Salesforce within a multi-functional environment
Demonstrable experience of building and delivering in large organisations
Experience of Agile Project environments (inc User Story writing)
Ability to thrive in a very busy, demanding and pressurised environment.
Desirable - experience of Jira, SAP/ BW/ Office Applications
What you’ll get:
A competitive salary
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more
Recognition awards and Incentives
Pension
Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
And much more….
There’s a lot on offer, so what are you waiting for?