Summary
What the Apprentice Will Be Doing: ▪ Liaise with all customers via email and phone ▪ Order site stationery and office consumables ▪ Manage warehouse inbound/outbound loading schedule ▪ Work closely with warehouse supervisor to ensure all deliveries are picked and ready to despatch
Wage
£17,888 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday working times to be confirmed but it will be day hours and 40 hours per week
40 hours a week
Possible start date
Tuesday 25 February
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
What the Apprentice Will Be Doing:
* Liaise with all customers via email and phone
* Order site stationery and office consumables
* Manage warehouse inbound/outbound loading schedule
* Work closely with warehouse supervisor to ensure all deliveries are picked and ready to despatch
* Create delivery paperwork for outbound deliveries and forward all completed paperwork to customers
* Maintain customer stock reports and feedback daily to the customers that require the information
* Log all customer inbound and outbound stock onto Excel spreadsheets and ensure correct rates are allocated
* Raise customer invoices weekly/monthly using SAGE system and send out vis email
* Create and maintain stock descriptions in warehouse operating system VIGO
* Create weekly warehouse KPI reports and circulate to senior management team
* Book all subcontractor collections for UK and European loads for customers and provide POD confirmations
* Control of site paperwork, ensuring it is logged by customer and archived regularly
* Ensure the company Health and Safety standards are adhered to at all time
Specific Job Knowledge, Skills and Experience:
These are considered essential for all aspects of the job to be carried out thoroughly and well together with an indication of other desirable factors if appropriate.
Qualifications:
Grade C or above in English & Maths
Course Qualifications:
Level 3 Standard certification in Business Administration
Where you’ll work
Unit 13 Plantation Road
Wirral International Business Park
Bromborough
CH62 3RN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SR APPRENTICESHIPS LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Course delivery is flexible and is tailored to meet industry, sector and roles needs. Apprentices benefit from a blended learning programme. Further details to be confirmed.
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience