Technical Account Manager XDR
Position Title: Technical Account Manager MXDR
Location: United Kingdom
Role Summary:
NCC Group’s Cloud XDR Team provides world-class Extended Detection and Response (XDR) services, detecting, responding, and mitigating cyber-attacks on our customers' networks in our Security Operations Centres using the Microsoft Sentinel ecosystem.
The Cloud XDR Team is looking for a Technical Account Manager with a passion for security to help customers get the most out of our services to protect their networks. This role is ideal for a seasoned SOC Analyst or sales engineer with experience in cyber security looking to broaden their scope of cyber skills with a strong focus on detection and response to cyber incidents.
Responsibilities:
* Act as the customer advocate within the Cloud XDR Team
* Own the operational relationships with customers
* Assist the operational teams in fixing issues that arise during the operation of services
* Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for our customers
* Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers
* Assist with the onboarding of new customers, building an understanding of customers' business risks
* Work with the onboarding consultants to build Threat Models of customers and maintain them during live service
What we are looking for in you:
We’re looking for a motivated individual that wants to experience the excitement and challenge of working in a fast-evolving business. A successful candidate will have an eagerness to learn with a good understanding of the operation of Security Operation Centres and detection/response.
* Excellent interpersonal and communication skills
* Good understanding of basic cyber security principles
* Experience working in/around Security Operation Centres
* Experience using and/or managing SIEM/EDR/SOAR platforms
* Ability to work, and manage time and tasks independently
Desirable:
* Direct experience of Microsoft Sentinel and its ecosystem
* Good understanding of cloud platforms, particularly Azure
* Basic ability to script in languages such as Python, PowerShell, Bash, etc.
Behaviours:
* Focusing on Clients and Customers
* Working as One NCC
* Always Learning
* Being Inclusive and Respectful
* Delivery Brilliantly
Why NCC Group?
At NCC Group, our mission is to create a more secure digital future. Our teams partner with clients across a multitude of industries, securing new products and emerging technologies, as well as solving complex security problems. We are committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability.
What do we offer in return?
* Flexible working
* Pension
* Life Assurance
* Share Save Scheme
* Maternity & Paternity leave
* Community & Volunteering Programmes
* Green Car Scheme
* Cycle Scheme
* Healthcare
* Employee Referral Program
* Learning & Development
* Diversity & Inclusion
So, what’s next?
If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and the relevant member of our global talent team will be in touch with you. Alternatively, send your details to global.ta@nccgroup.com.
About your application
We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.
#J-18808-Ljbffr