Working for a local charity providing vital support to the operations and customer services team.
Working within the Customer services team, you will be supporting the team to answer incoming telephone calls and emails which could be about matters such as: changing/amending direct debits, updating tenant information, logging repair requests and creating work orders, and taking payments. You will also help support the team with various administration tasks which will include managing 3 inboxes, downloading the out of hours report in the morning and actioning any follow-up required, supporting benefits and universal credit portals, liaising with surveyors for inspection orders, creating purchase order numbers, updating housing management systems, and any other administration tasks to fully support the team. This role will be varied and wide-ranging so we are looking for candidates who are willing to help in any way they can with a proactive can-do attitude.
To be considered for this role, it would be ideal if you had any administration or customer service experience within a charity or housing organisation. Alternatively, some customer service or administration experience from other sectors would be ideal. You should be highly organised, personable, and an excellent communicator with a proven ability to work proactively to deliver exceptional results. You should be reliable, committed, have good common sense, and be able to work autonomously and as part of a team. You should be highly IT literate.
This role is initially a temporary role, but there is a permanent position available for anyone who would be interested and demonstrates the right attitude and abilities. The role is full-time – 37 hours per week (Monday - Thursdays 8.30-4.45pm and Fridays 8.30 - 4.15pm with a 45-minute lunch break). This role is office-based and is located on the outskirts of Cambridge with free parking. This is a great opportunity to work with a fantastic team in a role where you can really add value and make a difference. A competitive hourly rate of circa £15.72 per hour is offered, and we are looking for candidates to start immediately on an ongoing basis.
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