Oncall Operators (Emergency Out of Hours)
Westminster Homecare Luton is in a rapid state of growth and is looking to take on enthusiastic Oncall Operators.
This role will be suited to a candidate with a background within a Senior Care role or Care Coordinator.
The Oncall Operator will be responsible for the out of hours service during the weekday - Mon to Thur 5PM-9AM supervising a team of Care Assistants, as well as maintaining good relations with Service Users to meet the demands of the business.
The ideal candidate will:
* Have a minimum of 2-5 years experience within the Social Care industry at a Senior/Supervisor level
* Be computer literate
* Be able to work efficiently in a high-paced environment
* Have the ability to cope under pressure towards a deadline
* Possess good administrative experience
* Be dedicated to delivering exceptional service on behalf of the company internally and externally
* Be flexible and reliable
* Possess people management skills
* Be an effective team player
Main duties of the role:
* To respond to telephone calls outside of standard office working hours, dealing with queries raised and any onward communication required
* Communicate any Care Assistant lateness and cover any sickness
* To maintain confidentiality at all times
* To be the main point of contact to both Service Users and Care Assistants
* Be aware of the Quality Assurance policy at all times and execute quality monitoring to ensure optimum service delivery
* To ensure that all telephones are answered promptly and all enquiries are dealt with in a polite and respectful manner
* To complete a standard handover after each shift to the office staff or other Oncall Operators
* To report to the Registered Branch Manager or Deputy Manager regarding any issues
* To maintain accurate records
Shifts: Our Oncall service runs from Mon-Thur - 5PM-9AM
What we will offer you in return: Continuous training and development, an opportunity to progress within a growing company, Career Support, and a friendly and supportive team.
Should you feel able to embark on this exciting opportunity then please apply by calling 03333 660 831 or send your CV today.
Job Types: Full-time, Part-time
Pay: £35.00 per day
Schedule:
* Monday to Friday
Work Location: In person
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