Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.
The Customer Service Coordinator will assist customers by addressing inquiries and resolving complaints, while building and maintaining customer relationships to ensure customer satisfaction.
Location: 120 Deeds Dr. Dover, OH 44622
Hours: 9:00am - 5:30pm in-person
Minimum Qualifications:
* Excellent interpersonal, verbal, and written communication skills.
* Proficient typing skills required.
* Organized with attention to detail.
* Ability to multitask.
* Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
* Proficient in Microsoft Office Suite or related software.
Education/Experience:
* High School diploma or equivalent.
* Customer service experience preferred.
* Data entry experience preferred.
* Experience using ERP and CRM systems preferred.
Physical Requirements:
* Prolonged periods sitting at a desk and working on a computer.
Duties/Responsibilities:
* Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders.
* Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints.
* Maintains accurate records of customer interactions and transactions.
* Coordinates shipments to ensure customer satisfaction.
* Prepares necessary reports for customer service department.
* Performs other related duties as assigned.
Benefits:
* Competitive wages and increases
* Paid time off that begins to accrue immediately
* Paid holidays
* Healthcare, dental, and vision insurance
* Clean, safe working conditions
* Climate controlled (72° year-round)
* Bonus incentive program
* 401k Plan with a generous company match
* Apprenticeship program
* Tuition assistance program
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