Job title: Digital Support Analyst (Part-Time, Job-Share and Full-Time) Location: Cardiff / Leeds Closing date: 14th July 2022 Salary: £19,000 to £21,000 plus excellent benefits We’re the 1 best place to work in the insurance industry We’re delighted to have been awarded a Glassdoor Employees' Choice award, recognising us in the top 20 UK’s Best Places to Work in 2022 and the only UK insurer to make the list. The Employee’s Choice award recognises employers that shine brightest according to those who know a company best – the employees. Are you ready to create a more digital future? Are you looking for a career in Digital Technology? Do you want to be a part of a Global company who will invest in your development and future career? Are you ready to learn, quickly? As a Five-star rated eTrade insurer we need you to help us stay on top. We put the customer at the heart of everything that we do, and we need like-minded people to join us on our journey. Our Digital Deployment Team support Zurich and our customers to make the best use of our systems and ensure that our systems are supported and enhanced to maintain our Five-star rating. Why Zurich and why insurance? Insurance is at the forefront of many of the biggest issues facing the world today: climate change, cybercrime, autonomous vehicles, and the changing nature of the workforce to name just a few. Insurance understands and helps to manage all these issues and more, and provides products and services that support businesses to operate more freely in a changing world. At Zurich we believe in creating a brighter future for our customers, partners, our people and the planet by providing products and services which have a positive impact on people’s lives. We want to be one of the most responsible businesses in the world. In the UK we employ over 4,500 people who are based across a number of locations and we are part of Zurich Insurance Group which is one of the world’s leading insurers. What will you be doing? We are responsible for making sure that systems are up and running, we anticipate problems and resolve them as quickly as possible. We find and deliver new opportunities to keep our systems up to date, leading the way in digital journeys. We need someone who wants to learn about our systems and how they fit together. Someone who can help us identify areas of concern and ways to improve them by engaging our internal teams and external partners. You will be someone who enjoys understanding the ‘how’ and the ‘why’ of our systems, is not afraid to challenge the things that don’t seem right and will push forwards with solutions to meet our ambition. What Skills are we looking for? Optimistic, resilient, and Confident communicator. Able to change approaches to gain a shared understanding and get the best outcome. Curious enough to ask the next question. Passionate and care about the outcome. Numerical and analytical skills, confident in the use of data. Able to gain a high-level working knowledge of in house and broker systems. System Analysis and Troubleshooting. The reward: As well as joining a company that is passionate about sustainability and our customers, you can expect: The opportunity to work towards a professional qualification 12% Non-Contributory pension scheme Annual company bonuses 25 days holiday plus an additional 3 volunteering days Private medical cover Discounted gym membership, Discounted gadget insurance Discounted technology offers Virtual GP appointments Plus much more At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need. Who we are: With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best. You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. Further information: At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that. Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics. With the above in mind, we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT as these groups are currently under-represented in our organisation. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust. We have won numerous awards for our work on Diversity and Inclusion. You can read about our awards on our website. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.